If you own a GeForce-powered XPS 17 or Precision 5750, Dell wants you to contact customer support to work something out. The maker has successfully replicated the charging concern on a “minimal amount” of laptop computers and will be reaching out to existing owners as well.
A few weeks back, we started receiving numerous messages from XPS 17 owners about charging issues with their costly new purchases. Though we were a bit hesitant initially, we were able to reproduce and verify the issue on our own unit rather quickly. Fast-forward to today and Dell now has a service to the problem along with an official statement listed below:
” Dell has identified a problem on a restricted quantity of XPS 17 9700 laptops and Precision 5750 mobile workstations where users might observe their battery diminishing at a greater than expected rate under sustained heavy workloads and while linked to AC power. Dell has actually rectified the behavior, and current orders for the items are untouched. Dell will get in touch with customers with possibly impacted systems for resolution. Consumers may likewise get in touch with Dell Technical Support for assistance.”
The Bright Side
In a worse-case circumstance option truth, Dell would have turned a blind eye to the issue prior to quietly repairing it on the next generation design which some other OEMs may do.
If you intend on buying an XPS 17 or Precision 5750 starting today, then you will not be having any of these issues at all.
Early adopters who were crossing their fingers for an easy software fix might be out of luck as Dell has yet to confirm what the repair will be.
See our original page on the charging issue here to find out more about the concern in information while our complete review on the XPS 17 9700 can be discovered here The XPS 17 is Dell’s the majority of enthusiastic XPS laptop yet therefore it’s maybe unsurprising that the very first ones out of the gate were dealing with some setbacks.
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Allen Ngo, 2020-07-30( Update: 2020-07-31)